SHIPPING

Already made items will be shipped within 2-3 business days of when I receive your order and when your payment has been processed. Please make sure your shipping address is correct upon purchasing. Earth and Stone Studio will not be held liable for incorrect shipping information. Although I do my best to stick to the 2-3 day time frame, there may be circumstances out of my control. If this happens, I will notify you with the email you provided and appreciate your understanding.

Made-to-order items will be shipped according to the time found in its listing description and these times may vary. Please visit the specific listing for estimated times via the Shop tab. 

DOMESTIC ORDERS

I ship all domestic orders via USPS Priority Mail for a flat rate of $7. This includes tracking and up to $50 of insurance. This option estimates delivery time between 2-7 days, however I've never seen a package exceed 3 days. Once your package is in the hands of the USPS, tracking can be viewed through the USPS link you are provided in your confirmation email. 

INTERNATIONAL ORDERS

Orders placed outside of the United States are shipped via USPS First-Class Package International Service. Shipping for this service is $20. This rate varies country to country, so please note that if you are overcharged for shipping, I will refund you what you overpaid and will notify you through the email address you provide at check out. Estimated delivery times are roughly 7-21 days, although I cannot guarantee those times. Packages have been known to take anywhere from 7 days to 2 months depending on your location. Please be aware that custom duties or fees may apply to your parcel. Earth and Stone Studio is not responsible for any additional costs you may have due to your countries custom laws.

PLEASE NOTE: Earth and Stone Studio is not responsible for stolen packages or packages that get lost in the mail. Once your item is in the hands of the USPS and leaves the United States, Earth and Stone Studio can no longer be held liable for what happens to your package. International buyers, please be aware of this policy before purchasing. 

If you prefer delivery confirmation or any other special services regarding International shipping, please contact me. 

LOCAL PICKUP WILMINGTON, NC ONLY

If you are local to the Wilmington area and wish to pick up your jewelry order at my studio, please use coupon code "pickupilm" for free shipping. Once I receive your order, we can coordinate a time that best fits our schedules. 


REFUNDS/RETURNS

I want you to enjoy your jewelry and know sometimes it's hard to decipher what a piece of jewelry looks like on a website versus what it looks like on you. If, for any reason you are unhappy, you have 7 days to ship the piece of jewelry back to me. Once I receive the item, in the same condition it was sent, you will receive a refund. Earth and Stone Studio maintains the right to refuse a refund due to a damaged piece caused by negligence. Buyer is responsible for shipping fees to send the item back. 

Earth and Stone Studio does not accept returns for items exceeding the 7 day return policy or for not knowing your ring size. Please know your ring size before purchasing.

Earth and Stone Studio does not accept returns or refunds for: custom work, items on sale, made-to-order jewelry, or packages shipped outside of the United States. 


MAINTENANCE

With the proper care and attention, your jewelry should last for generations. Most of the pieces I make are given a dark patina--(or oxidation, the black areas on a piece of jewelry.) This patina will gradually tarnish with time and change color. I am happy to re-apply the patina at no extra cost to you. Please email me at EarthandStoneStudio@gmail.com and we can set something up. Buyer is responsible for shipping fees to and from. 


JEWELRY CARE

Due to the handmade nature of my jewelry, please take care to remove all jewelry before swimming, showering, bathing, washing dishes, exercising or performing any rigorous tasks. Please do not spray or use personal hygiene products on or near your jewelry—the chemicals in these will interfere with the silver and will change the appearance of your piece.

Your jewelry will tarnish and change color with time. This is a completely natural process that occurs through oxidation. You can slow this process by storing your jewelry in a protective bag away from moisture and humidity. Additionally, the natural oils and sweat from your skin help slow the process of oxidation; in other words, the more you wear your jewelry, the longer it takes to tarnish.

Clean your sterling silver jewelry with a soft 100% cotton cloth or jewelry cleaning cloth and gently clean off any excess dirt, fingerprints, or make up. Sterling silver is a soft metal and can be scratched if rubbed too hard. If a brush is needed, use a very soft bristle brush, like a babies toothbrush and then mix water with a little bit of baking soda. Gently brush your item. Another way to clean your jewelry is to use a mild liquid dishwashing detergent, mixed with ½ cup of warm water. Gently wash the item and thoroughly rinse with fresh water. Make sure it is completely dry before storing it in an air-tight protective bag.


CUSTOMS

I take Custom orders on a first-come-first-served basis. I have limited slots and offer a handful each month. Please email me at EarthandStoneStudio@gmail.com for any inquiries and we can discuss from there. Please be as detailed in your email as possible. I maintain the right to deny a custom request that falls outside of my skill set or my work aesthetic. 

Once we have had our initial dialogue about your custom piece, I will provide you with a better time frame of its completion, although turn-around time is usually 2-3 weeks. I require a $50 non-refundable deposit in order to get started. Once I have finished, you will have 7 days to pay the remaining balance. If the balance is not paid, I will re-list the piece on my website. I do not offer refunds or returns on custom pieces or the initial deposit. 

WHOLESALE

If you are interested in selling my jewelry in your store, please fill out the wholesale inquiry form via the Wholesale tab in the top right hand corner of your screen and we will go from there.


PAYMENT

Sales tax is charged to all NC residents as it is required by law. 

I accept all major credit cards and payment is processed through Stripe.

I offer payment plans on a case-by-case basis. Please email me at EarthandStoneStudio@gmail.com for any inquiries on this option. I am happy to work with you! 

 


ADDITIONAL INFO

Contact information including email address, name, telephone number, address, etc which is provided by the user is used solely for the purpose of processing and completing your order. Financial information including credit card numbers, expiration dates and billing address is used solely to process payment for the purchase.

All designs, photos and content are © Earth and Stone Studio 2015-2018.

By purchasing an item from Earth and Stone Studio, you agree to all store policies.

Earth and Stone Studio maintains the right to edit, change or update store policies at any given time.