SHIPPING

Already made items will be shipped within 2-3 business days of when we receive your order and when your payment has been processed. Please make sure your shipping address is correct upon purchasing. Earth + Stone Studio will not be held liable for incorrect shipping information. Although we do our best to stick to the 2-3 day time frame, there may be circumstances out of our control. If this happens, you will be notified with the email you provided and we appreciate your understanding.

Made-to-order items will be shipped according to the time found in its listing description and those times may vary. Please visit the specific listing for estimated times via the Shop tab. 

DOMESTIC ORDERS

We ship all domestic orders via USPS Priority Mail for a flat rate of $8. This includes tracking and insurance. Once your package is in the hands of the USPS, tracking can be viewed through the USPS link you are provided in your confirmation email. 

INTERNATIONAL ORDERS

Orders placed outside of the United States are shipped via USPS First-Class Package International Service. Shipping and handling for this service is $20. Estimated delivery times are roughly 7-21 days, although we cannot guarantee those times. Packages have been known to take anywhere from 7 days to 2 months depending on your location. Please be aware that custom duties or fees may apply to your package. Earth + Stone Studio is not responsible for any additional costs you may have due to your countries custom laws.

PLEASE NOTE: Earth + Stone Studio is not responsible for stolen packages or packages that get lost in the mail. Once your item is in the hands of the USPS and leaves the United States, Earth + Stone Studio can no longer be held liable for what happens to your package. International buyers, please be aware of this policy before purchasing. 

If you prefer delivery confirmation or any other special services regarding International shipping, please contact us. 

LOCAL PICKUP WILMINGTON, NC ONLY

If you are local to the Wilmington area and wish to pick up your jewelry order at the studio, please use coupon code "pickupilm" for free shipping. Once we receive your order, we can coordinate a time that best fits our schedules. 


REFUNDS/RETURNS

We do not offer refunds. All sales are final. However, if you are unhappy with your jewelry, you have 7 days to return the piece of jewelry back to us. Once we have received the piece, and it is in the same condition as it was sent, you will receive an email for store credit.

Earth + Stone Studio maintains the right to refuse an exchange due to a damaged piece caused by negligence. Exchanges are accepted on a case-by-case basis. You are responsible for shipping fees to send the item back. 

Earth + Stone Studio does not accept exchanges for items exceeding the 7 day policy or for not knowing your ring size. Please know your ring size before purchasing.

Earth + Stone Studio does not accept exchanges or store credit for: custom work, items on sale, made-to-order jewelry, or packages shipped outside of the United States. 


MAINTENANCE

With the proper care and attention, your jewelry should last for generations. Most of the pieces made are given a dark patina, which will gradually tarnish with time. We are happy to re-apply the patina at no extra cost to you. Please email us at EarthandStoneStudio@gmail.com. You are responsible for shipping fees to and from. 

JEWELRY CARE

Due to the handmade nature of our jewelry, please take care to remove it before swimming, showering, bathing, washing dishes, exercising or performing any rigorous tasks. Please do not spray or use personal hygiene products on or near your jewelry—the chemicals in these will interfere with the silver and will change the appearance of your piece.

Your jewelry will tarnish and change color with time. This is a completely natural process that occurs through oxidation. You can slow this process by storing your jewelry in a protective bag away from moisture and humidity. Additionally, the natural oils and sweat from your skin help slow the process of oxidation; in other words, the more you wear your jewelry, the longer it takes to tarnish.

Clean your sterling silver jewelry with a soft 100% cotton cloth or jewelry cleaning cloth and gently clean off any excess dirt, fingerprints, or make up. Sterling silver is a soft metal and can be scratched if rubbed too hard. If a brush is needed, use a very soft bristle brush, like a babies toothbrush and then mix water with a little bit of baking soda. Gently brush your item. Another way to clean your jewelry is to use a mild liquid dishwashing detergent, mixed with ½ cup of warm water. Gently wash the item and thoroughly rinse with fresh water. Make sure it is completely dry before storing it in an air-tight protective bag.


CUSTOMS

We take custom orders on a first-come-first-served basis. We have limited slots and offer a handful each month. Please email EarthandStoneStudio@gmail.com for any inquiries. Please be as detailed in your email as possible. We maintain the right to deny a custom request that falls outside of our work aesthetic. 

Once we have had our initial dialogue about your custom piece, we will provide you with a better time frame of its completion. We require a $50 non-refundable deposit in order to get started. Once we have finished, you will have 7 days to pay the remaining balance. If the balance is not paid, it will be re-listed in our shop. Custom order sales are final. We do not offer exchanges or store credit for them. Serious inquiries only.


PAYMENT PLANS

Sales tax is charged to all NC residents. 

We accept all major credit cards and payment is processed through Stripe and/or PayPal.

We offer payment plans on a case-by-case basis. Please email EarthandStoneStudio@gmail.com for any inquiries. We are happy to work with you!  


ADDITIONAL INFO

Contact information including email address, name, telephone number, address, etc which is provided by the user is used solely for the purpose of processing and completing your order. Financial information including credit card numbers, expiration dates and billing address is used solely to process payment for the purchase.

All designs, photos and content are © Earth + Stone Studio 2015-2019.

By purchasing an item from Earth + Stone Studio, you agree to all store policies.

Earth + Stone Studio maintains the right to edit, change or update store policies at any given time and without notice.